Borders Hideaway - Accessibility & Environmental Policy Statements

ACCESSIBILITY STATEMENT

The purpose of this Accessibility Statement is to give an accurate description of the facilities at Borders Hideaway Holiday Home Park, bearing in mind people with various abilities.  In the main, Borders Hideaway is best suited to reasonably ambulant users.

General - Borders Hideaway Holiday Home Park is situated in a valley above the sleepy village of Clyro, of which the famous Victorian diarist Frances Kilvert was the curate.  Clyro itself is on the Welsh side of the river Wye just one mile away from Hay-on-Wye, "the town of books".  We have kept a rural theme to Borders Hideaway by using stone walling all around our park, with most of the stone being excavated from the park itself, these are enhanced by the wide variety of native shrubs and plants.  We have planted an orchard, which is stocked with a varied selection of native fruit trees, together with a fruit and nut hedge.

Holiday Homes - We sell new and used holiday homes that are for the use of caravan owners and their immediate family/friends, they are not available to rent, consequently they are adapted to meet the accessibility requirements of individual holiday home owners.  All holiday homes are connected to mains electricity, water, drainage, gas and have access to BT services.

Touring/Camping Park Layout - Our super pitches which are located on two levels, are available with water, electricity and drainage, all with hard standings finished with gravel; these are mainly used by seasonal tourers from March 16th to October 15th. The camping field has 18 electric hook ups, with non electric pitches interspersed, free Wi-Fi access is available for tourers and campers and on a fee payment basis for seasonals.   As there are some inclines on the road to the touring and camping areas, these facilities are best suited to ambulant users. The touring and camping pitches have all been specially landscaped so that they give a level area for caravans, motorhomes and tents.  Motorhome pitches have level hard-standings.  There is plenty of room for parking alongside tents and touring caravans. 

Washrooms - The touring field washrooms are located to the left of the Touring/Camping Field.  The washrooms provide 6 individual private cubicles [3 male, 3 female], each with W.C., washbasin and shower, plus one cubicle each with W.C. only.  There are no specific washroom facilities for disabled users and access is via a gradually inclined path and a few steps. A Tourist Information room is alongside the washrooms.

Assistance Dogs - Borders Hideaway Holiday Home Park is dog friendly, for which waste bins are provided.  We have a lovely grassed area situated below and behind the laundry building, which is for the exercise of dogs.  On the park, dogs must be kept on a short lead at all times.

Other Amenities - The Reception is on the right as you enter the park, attached to the end of the managers residence , here tourist information is available, the access is via steps; there is car parking in front of the reception. Behind the reception is the refuse and recycling enclosure.  Pot and crockery washing up sinks are available by the washrooms.  The chemical waste disposal is in the vicinity of the washrooms, with a Motor Home waste disposal point at the entrance to the Touring/Camping Field.  The laundry facilities are 150 metres from the washrooms, providing washing machine, tumble dryer, ironing and drying equipment.   The laundry also has a heated room for drying wet walking clothing and footwear.

Roads - Most of the roads on Borders Hideaway are tarmac surface with speed bumps clearly marked with yellow triangles.  The roads do not have kerbs but run into the grassed areas with slight differences in height between grass and road surfaces.  We have parking bays located in different areas of the park finished with Forest of Dean stone, which looks very attractive.  On the Heights, each caravan has its own parking bay finished in the same way.  Some of the roads have gentle inclines.

Telephones - Mobile phone coverage is available, depending on the service provider, however in the case of emergency we have telephones for use in the reception or managers' residence which are both located at the entrance to the park. Emergency service numbers can be found on the notice board outside the reception.

Lighting - The holiday home park and touring field are lit in various areas until midnight using low level, low energy, solar lights. The refuse & recycling enclosure, the entrance to the park and the lights outside the washrooms are controlled by timed sensors.

Doctors, Dentists and Hospitals  - The telephone numbers for these services are on the notice board outside reception.

Local Shops - On the main thoroughfare through the village is a Texaco garage, stocked with almost everything you may need and is open 7 days a week, from 7 am, until 7 pm.

Taxis - Telephone numbers of local taxi companies are available from reception.

If you have any specific requests or questions, please enquire at reception, telephone 01497 820156 or e-mail [email protected].

We look forward to welcoming you to Borders Hideaway Holiday Home Park.  

ENVIRONMENTAL POLICY STATEMENT

Borders Hideaway Holiday Home Park is committed to providing a high quality of service to all customers, visitors and staff in a manner that ensures a safe and healthy environment for visits and work whilst minimising the potential collective impact on the environment. We will endeavour to use pollution prevention and environmentally sound methods and practices in all that we do.

Aims & Objectives

• work to enhance the value of our park for wildlife
• help our customers to do their bit for the environment, by encouraging recycling and environmental awareness, both on the park and at home
• help our customers to enjoy and respect the wildlife on the park and to participate in its conservation
• reduce the pollution and waste produced by park operations and use natural resources in a responsible way
• work as a 'good neighbour' in our locality by supporting our local community, the local economy and local conservation and environmental projects
• reduce the consumption of all raw materials (including water), energy and supplies on our park
• train employees in environmental matters, to promote and encourage them to take a lead on environmental improvement projects, and in so doing enable them to pass on information to visitors to take on conservation projects
• expect high environmental standards from all our suppliers and contractors, using environmentally safe and sustainable products where economically possible
• comply with the requirements of relevant environmental legislation and approved codes of practice
• uphold the objectives of the David Bellamy Conservation scheme, of which we are members
• periodically assess the environmental impact of all current and likely future operations on the park and local area